Overview Thanks to
Internationalisation (and the coping mechanisms in order to deal with this challenge effectively) is a major concern for many retailers. To succeed over multiple markets, companies must prove themselves to be adaptive in the process; adaptive in terms of their resources, staffing strategy, contingency, and preparedness for unexpected challenges.
Topics will include;Defining action points and strategies that satisfy future Brexit restrictions and challenges, agile team structures and modelling when under-going expansion processes, how to develop digital agility in order to structure and accelerate international business, coping with nuances in different international markets whilst sustaining operational efficiency and SEO & maintaining high hit rates when entering new markets.
Theatre 2

09.00 - 12.00


See full line-up of the Opening Plenary Address here

Ian Jindal, Editor in Chief, InternetRetailing

Simon Bell, Founder and Managing Director, Diligent commerce

Regis Koenig, Director of Customer Services, Darty

Sean McKee, Director of Ecommerce, Schuh

  • 12.00 - 12.30

    OPENING KEYNOTE ADDRESS - OK Google- What’s the Future for Retail?

    This presentation will cover technologies that will be shaping the retail landscape over the years to come; what Google are focusing on in these areas and examples of retailers doing a good job in this space too. What are the key implications to retailers?

    Alastair Sterling, Industry Head, Retail, Google

  • 12.35 - 13.05

    Sponsor Session : Understanding the cross border buyer journey – What drives success in international markets?

    International has taken on a new level of urgency for UK retailers in 2017, as cross-border purchases continue to represent the fastest growing ecommerce opportunity. That, combined with fierce competition domestically, explains the move by retailers to invest internationally as a top priority. As the leader in cross-border commerce, Pitney Bowes has significant data from both the retailer and consumer perspective, which allows them to partner with global retailers to offer the consumer experience necessary to thrive in today’s retail reality. Georges Berzgal, leader of Pitney Bowes’ European ecommerce business, will discuss the complexities involved in the cross-border buyer journey, the current state and future projections of cross-border ecommerce markets, the latest trends in consumer behaviour, and what it takes for retailers to succeed internationally, profitably.

    Georges Berzgal, VP & Managing Director, Global Ecommerce – EMEA, Pitney Bowes

  • 13.05 - 14.00

    Lunch and networking


    14.00 – 14.30

    PRESENTATION - Beating the Discounters: Myth Busting and the £4billion Opportunity in Grocery

    Andy Ellis, ex EVP Supply Chain, Walmart Canada & Asda / Paul Harvey, Head of Retail, Newton

    Paul Harvey, Head of Retail, Newton

    Andy Ellis, Managing Director, Vendor 2 Shelf Solutions Ltd

  • 14.35 - 15.05



    15.05 - 15.40

    Coffee break and networking

    Grab a coffee and chat with your peers, we’ll be re-convening in 35 minutes.


    15.40 - 16.10


    Cenk Dumlupinar, CEO and founder,

    Yuval Ziv, Chief Operating Officer and Managing Director of SafeCharge Bulgaria and Group Chief Operating Officer

  • 16.15 - 16.45

    PRESENTATION : How to Develop Digital Agility in Order to Structure and Accelerate International Business

    Time to focus in on the digitally and technology-minded within your organisation. How are their skill-sets and experience best utilised when broaching new markets? What changes are necessary? What factors should be considered in order to successfully convert digital strategy from one market to another?

    Philip Driver, Head of eCommerce EMEA, Canon Europe

  • 16.50 - 17.20

    CLOSING KEYNOTE ADDRESS - SEO & Maintaining High Hit Rates When Entering New Markets- Learning Regional Catalysts for Activity

    What are the differences across the European marketplace in terms of buyers’ strategies and behaviours? How can your strategy be suitably altered in order to maximise profitability? Additionally, hear how these unique strategies are catered for and developed, maintained and refined without sacrificing current working practices and resources.