Overview Thanks to
Competition is vicious, and the volume of opportunities for the consumer is huge, so how does a company can cut through this and win the modern consumer over? This track will explore some of the most exciting and innovative case studies of how the leading internet retailers are able to stand out from the crowd; proving themselves adaptive, and forward-thinking. Additionally, which retailers are leading, responding or following the technology opportunities? Most importantly how are these ‘pioneers’ incorporating technological advancements and with what results? What are the processes of decision-making leading up to such changes?
Topics will include; online shopping in tomorrow’s world: How will technology give the consumer greater options in search & buying strategies? Encouraging a creative culture in marketing that feeds through into successful marketing campaigns. Building in-house teams of technology experts to carry your organisation into the future. Hear how retailers has successfully adopted a new technology or innovation that has markedly improved their bottom line. And how will the retail sector change in the next ten years? How can retailers brace themselves & be prepared so to keep pace in a highly competitive industry?
Theatre 3

09.00 - 12.00


See full line-up of the Opening Plenary Address here

Ian Jindal, Editor in Chief, InternetRetailing

Simon Bell, Founder and Managing Director, Diligent commerce

Regis Koenig, Director of Customer Services, Darty

Sean McKee, Director of Ecommerce, Schuh

  • 12.00 - 12.30

    OPENING KEYNOTE ADDRESS - Online Shopping in Tomorrow’s World: How Will Technology Give the Consumer Greater Options in Search & Buying Strategies?

    There are certainly a number of exciting technological options out there. The idea of this session is to provide exactly which are likely to continue their development and offer realistic integration prospects with the retail sector. How will virtual reality for instance affect the market place? Or voice recognition devices? What is the scale for change, and how can your company ensure it is correctly positioned in order to take advantage?

    Alexander Bartholomew, Director of Multichannel, The Range

  • 12.35 - 13.05


    Katie Woodhead, Head of Business Consulting, ATTRAQT

  • 13.05 - 14.00

    Lunch and networking


    14.00 - 14.30

    PRESENTATION - The Shape of the Nation: Sizing up the consumer and innovating the buying process

    Richard Barnes, CEO/ Founder, Select Research

  • 14.35 - 15.05



    15.05 - 15.40

    Coffee break and networking


    15.40 - 16.10


    Reserve for Monetate


    16.15 - 16.45

    PRESENTATION : Building In-House Teams of Technology Experts To Carry Your Organisation Into the Future

    How does your technology team rate? How can in-house training and development improve knowledge of the digitally minded? This panel will discuss how investment in this area has led to increased contribution in terms of innovation and creativity.

    Dave Elston, Digital Director, European Region, Clarks

  • 16.50 - 17.20

    PRESENTATION - New Talent Brings New Opportunities. How Are The Leading Retailers Attracting and Retaining The Next Generation of Thought Leaders?

    In order to truly be an innovative and modern industry, new talent and fresh approaches must form part of the mix. In this session our speaker will identify exactly the gap that requires to be filled, and the opportunities new personnel can bring to your organisation. What are the new and exciting skill sets available to the market and how can these impact on your bottom line? What successes have we already seen?

    Jim Butler, Head of Global Web Sales, Games Workshop