IRC Plus EDC





 
   STAND UP & DELIVER
 


Overview Thanks to
 
DEFINING OPERATIONAL EFFICIENCIES THAT MATCH MODERN CONSUMER DEMANDS

Never has operational performance been more scrutinised. Consumers expect seamless delivery on their terms. How can this be enacted in a profitable and efficient fashion? How are working techniques and strategies amended across international borders? Ultimately how is an adaptive and coherent model of operating developed that suits specifically your company profile?


Topics will include; The Next Generation, labour versus technology, international cross border, transportation cost and capactity, returns strategy, customer satisfaction, and reputation in delivery.


Theatre 4

09.00 - 09.10


CHAIR’S INTRODUCTION


 

09.10 - 09.35


KEYNOTE ADDRESS


A Look At the Last Twelve Months & Examples of Successful e-Delivery Strategies

 

09.35 - 10.05


PANEL DISCUSSION: THE NEXT GENERATION


Here we will see how companies demonstrate how they have brought in young talent to the logistical departments, and how the role has evolved over recent years. What new skills have become desirable?


Philip Green, CFO, Deliveroo
 

  • 10.10 - 10.40


    ROUNDTABLE DISCUSSIONS – LABOUR VS TECHNOLOGY


    A series of roundtables pitches labour versus automation and specific solutions. Which will win through? Retailers should analyse ROI for automation opportunities. To achieve this goal, retailers have to be able to justify major investments and integrate omnichannel operations

     

    10.45 - 11.15


    PANEL DISCUSSION: TOP500


     

    11.15 - 12.00


    Coffee break and networking


    Have a well-earned coffee and network with your peers about the topics covered this morning

     

    12.00 - 12.30


    PRESENTATION: INTERNATIONAL CROSS BORDER


    Latest challenges and solutions in successful cross border delivery

     

    12.35 - 13.05


    SPONSOR SESSION


     

    13.05 - 14.00


    Lunch and networking


     

    14.00 - 14.30


    PRESENTATION: TRANSPORTATION COST & CAPACITY


    Facts, Figures & Solutions. Carriers are more selective about lanes served and strategic customer relationships. Retailers must be creative and think long-range when developing transportation strategies. Key challenges include the volume of split ships, store personnel training and packaging options at stores.

     

    14.35 - 15.05


    PRESENTATION: RETURNS STRATEGY


    Minimising £ Cost and opportunity cost and delivering a positive customer experience

     

    15.40 - 16.20


    ROUNDTABLE DISCUSSIONS - CUSTOMER SATISFACTION


    Final Mile: Courier management (via 3PL, Carrier Management System or Direct): Ensuring positive customer experience. Fast Delivery: Customers expect an array of rapid fulfilment options and no-cost delivery. Retailers must match capacity and capabilities to volume and service requirements. Discuss the practical challenges and solutions in delivering on this promise. Please visit the Roundtables section of the website to view the full line-up.

     

    16.30 - 17.00


    SPONSOR SESSION


     

    17.05 - 17.40


    CLOSING KEYNOTE ADDRESS: REPUTATION IN DELIVERY


    How is Customer Loyalty Realised?