• Alexander Bartholomew, Director of Multichannel, The Range
    Alexander has been responsible for digital functions in FTSE250 organisations and involved in e-commerce start-ups both as a founder and strategic advisor. Digitally savvy prior to receiving his grounding in retail on the John Lewis Partnership management scheme, he has since gone on to hold a number of senior e-commerce and multichannel roles at major UK retail brands Waitrose (the premium grocer part of the John Lewis Partnership), the soft furnishings retailer Dunelm, and most recently since 2014 on the executive board of homewares retailer The Range directing their multichannel strategy, which is reported to be delivering significant growth having been recognised in the Sunday Times Fast Track 100 and now operates over 140 stores in addition to their substantial online operation.
    Speaker schedule: 09:35 - 10:00 > View Full Agenda

  • Ian Jindal, Editor in Chief, InternetRetailing
    Ian Jindal is consultant, advisor and publisher, driving transformation in ecommerce and multichannel retail.

    Ian co-founded InternetRetailing, the trade publication for Europe's professionals in multichannel retail, in partnership with SJP and Mark Pigou. Ian leads the strategic direction of the title, developing the editorial and services to anticipate and meet the demanding needs of this dynamic sector.

    Ian founded and directs the UK's first MSc qualification in Internet Retailing (with Econsultancy and Manchester Metropolitan University's Business School).

    Ian acts as a board-level advisor to major retail and consumer businesses: House of Fraser, Marks & Spencer, John Lewis, Camelot Group, Toast, Couturelab, De Bijenkorf and numerous other retailers. He has previously been Group eCommerce Director for Littlewoods Shop Direct Group and Head of Online Operations for the BBC.
    Speaker schedule: 09.00 - 09.10 > View Full Agenda

  • Regis Koenig, Director of Customer Services, Darty
    Within FNAC DARTY group, Regis Koenig currently leads home delivery, homes and central repair, customer service and customer experience. As CIO between 2009 and 2014, he delivered numerous projects to accelerate the omni-channel transformation of the group. A little bit geeky, passionate about management and technology, he understands how the digital revolution impacts strategy, organizations and customers. FNAC DARTY is a leading omni-channel European retailer in household appliances, electronics and entertainment products. It represents over E7 billion in revenue, a workforce of nearly 26,000 and more than 600 stores in ten countries.
    Speaker schedule: 10.45 - 11.15 > View Full Agenda

  • Richard Clark, Marketing Director, N Brown Group
    Richard brings a wealth of experience to the panel debate combining both senior marketing leadership with strong digital knowhow. Sitting on the operating board at the N Brown Group, Richard is responsible for driving the international growth for the group's power brands principally JD Williams, Simply Be and Jacamo.
    Speaker schedule: 10:45 - 11:15 > View Full Agenda

  • Sean McKee, Director of Ecommerce, Schuh
    Sean is an experienced retailer who progressed through a range of retail roles including store, regional and divisional management at Schuh, before getting into Ecommerce in 2010. A long-time advocate of integrating bricks and clicks in the pursuit of an optimum retail experience, in his current role he has, among other things, delivered on growth, mobile optimisation and a clear-sighted cross-channel proposition. He is passionate about offering real convenience to an increasingly sophisticated, demanding and tech-enabled customer. A regular contributor at ecommerce events in the UK and elsewhere, his interests include CRO, use of content, developments in voice and visual search, AI and the start-up ecosystem. He recently took some study time out to sharpen his pencil at Massachusetts Institute of Technology (MIT).
    Speaker schedule: 10.45 - 11.15 > View Full Agenda

  • Simon Bell, Founder and Managing Director, Diligent Commerce
    Simon Bell, is the Founder and Managing Director of award-winning ecommerce agency, Diligent, a specialist in premium and luxury brand website design and development on Magento. Born from Simon's 12 years of marketing experience at Unilever, his agency's ethos is all about creating brand experiences online that tap into consumer emotion; if they feel more, they will buy more.
    Speaker schedule: 10:45 - 11:15 > View Full Agenda

    ANALYSE & CONQUER Theatre 1

  • Daniel Infanger, Vice president International B2C-Conrad electronic International
    "As Vice President of Conrad International's consumer business, Daniel is leading the groups transformation into the new digital era of retail. He is passionate about challenging the traditional business models and sees the current dynamics in the business as a new opportunity for the entire industry and believes that the threats of market consolidation will only eat those, who are not able find and protect their niche and develop a unique value proposition. According to Daniel, only those who act proactively, swiftly and are able to reorganize structures and processes faster and more effectively will survive. Until early 2017, Daniel was Director of the group's B2C marketing primarly driving the organisational change from a very decentralized into a centralized marketing organisation and establishing new processes to make central and local marketing departments most effective in a new environment and to be able to cope with the callenges of the digital age."
    Speaker schedule: 12.00 - 12.30 > View Full Agenda

  • Gabrielle O’Hare, Co-owner/ Founder, Digivoxx
    Digivoxx is a consultancy specialising in enhancing retail & product-focussed content strategy, and supporting them with organisational design that brings the right process and skill-set in-house, so they can deliver effective content across all of their ranges and channels.

    Gabrielle has worked for major retailer’s in-house studios as well as in commercial production studios and advertising agencies, so has a great insight into best practice as well as solving the challenges that large retailers face as they focus more on product content.
    Speaker schedule: 16:30 – 17:00 > View Full Agenda

  • Giles Delafeld. Global CIO, Clarks
    Giles Delafeld has been Global CIO at Clarks since November 2015 where he is on a mission to transform the shoemaker, established in 1825, through a deeply held belief that outside of a great team, technology and digital are both the drivers of an effective and efficient organisation but also the key enablers for creating a best in class customer experience. Previously, Giles was Customer Experience Director at Lloyds Banking Group where he led a team to design, manage, optimise and protect the digital customer experience across all digital touchpoints for 10 million active digital banking customers to maximise commercial value and customer satisfaction. Giles has held senior positions across digital, customer, marketing and technology in consumer brands including Mercedes-Benz where he was the UK’s first e-commerce manager in 2001 and Currys where he launched one of UK retailing’s first multi-channel propositions ‘Reserve & Collect’ in 2007.
    Speaker schedule: 14:35 – 15:05 > View Full Agenda

  • Jamie Merrick, Director of Strategic Solutions, Salesforce Commerce Cloud
    Jamie Merrick is Director of Strategic Solutions at Salesforce Commerce Cloud, responsible for facilitating new retail technologies into the EMEA region. He has been working for over 15 years in the retail space, with a primary focus on digital commerce. He has held a number of management roles for brands including kitbag, Brora and, most recently, american golf.
    Speaker schedule: 12.35 - 13.05 > View Full Agenda

  • Kieron Smith, Digital Director, Blackwell's Bookshops
    Kieron Smith, Digital Director, Blackwell’s Bookshops Significant overhaul and introduction of new distribution centre (DC) for direct to consumer fulfilment, new dynamic supply chain, pricing engine and rules, plus the introduction of numerous new channels to market. Managed in-house development team, DC, customer service and online site marketing and content. New responsive (and more appealing) website design underway with core path launched. Additionally responsible for customer proposition online, SEO, PPC, affiliates, offline integration, catalogue management, ebook platform management and PCI.
    Speaker schedule: 14.00 - 14.30 > View Full Agenda

    ADAPT & EXPAND Theatre 2

  • Alastair Sterling, Industry Head, Retail, Google
    Coming soon...
    Speaker schedule: 12:00 - 12:30 > View Full Agenda

  • Andy Ellis, Managing Director, Vendor 2 Shelf Solutions Ltd
    For the last eight years, Andy has worked for Wal-mart Canada. As Executive Vice President, he was responsible for supply chain operation servicing over 300 retail stores in Canada. Prior to this, Andy held roles with Asda and George @ Asda as Supply Chain Director. Andy has over 30 years of retail experience, including expertise in the following: • Store Operations • Merchandise Planning • Supply Chain Management • Distribution and Transport • Systems and Business Process Development Change Management Currently Andy is the Managing Director for Vendor 2 Shelf Solutions Ltd. Andy set up his own management consultancy business in August 2014 to advise suppliers and retailers on improving product availability at the shelf edge through collaborative best practice. Clients have included, International Procurement Limited, Fullers Frozen Foods, and COOP Retail.
    Speaker schedule: 14:00 - 14:30 > View Full Agenda

  • Bas Komen, Global Digital & Social Media Director, Cloetta
    Bas Komen is an international experienced Digital, Social & eCommerce professional. Worked in Telecom (KPN) Consumer Electronics (TomTom) and currently active in the CPG/FMCG branch at Cloetta. Founded in 1862, active with 35+ brands, sold in 50 countries, produce & sell candies, chocolate, nuts &; chewing gum.
    Speaker schedule: 14:35-15:05 > View Full Agenda

  • Cenk Dumlupinar, CEO and founder,
    Cenk Dumlupinar is the CEO and founder of, he is a specialist in fashion buying, e-commerce operations and business development. Cenk founded in 2010, the company grew to 100+ employees with more than 5000 SKU’s and has been part of Market Tech PLC since 2015. The company recently opened its German operations under the name of
    Speaker schedule: 15:40 - 16:10 > View Full Agenda

  • Georges Berzgal, VP & Managing Director, Global Ecommerce – EMEA, Pitney Bowes
    Georges Bergzal is VP & Managing Director of Pitney Bowes’ European ecommerce business. He is a hands-on and results-oriented executive with a proven track record of, and a passion for, identifying, establishing, and growing businesses and teams around exciting products. Specialties: Sales and marketing, business development, operations, mergers and acquisition, start-ups, general management, enterprise software (SaaS), P&L responsibility, business-to-business, business-to-consumer and Internet. Prior to Pitney Bowes, Georges has held senior level positions at Bronto Europe, Metropolis International Group and MarketTools.
    Speaker schedule: 12:35 - 13:05 > View Full Agenda

  • Paul Harvey, Head of Retail, Newton
    Paul has led the development of Newton’s large scale programme delivery within manufacturing and retail clients and heads the Grocery sector. Since 2006, Paul has developed Newton's unique capability to deliver multi-million pound results across the sector and has led Newton and client teams to deliver exceptional results, with high profile clients such as Nissan, Asda, Coca-Cola and Findus. A University of Bath Mechanical Engineering graduate, Paul works across Newton to develop the capability to better integrate supply chains into retailers, creating collaborative partnerships with suppliers.
    Speaker schedule: 14:00 - 14:30 > View Full Agenda

  • Philip Driver, Head of ecommerce EMEA, Canon Europe
    Coming soon...
    Speaker schedule: 14:35 - 15:05 > View Full Agenda

  • Yuval Ziv, Chief Operating Officer and Managing Director of SafeCharge Bulgaria and Group Chief Operating Officer
    Yuval is Chief Operating Officer and Managing Director of SafeCharge Bulgaria and joined the Board as Group Chief Operating Officer. He began working at SafeCharge in 2007 and is responsible for SafeCharge's relations with acquiring banks, payment providers, and third-party suppliers. In addition, Yuval runs the Group operations, account management, sales and business development. Yuval manages key projects and directs multicultural talented teams globally. Yuval holds a BA in Economics (Business Administration) and MA in Law from Bar Ilan University, Israel.
    Speaker schedule: 15:40 - 16:10 > View Full Agenda

    CREATE & INNOVATE Theatre 3

  • Alessandra DiLorenzo, Chief Commercial Officer - Media & Partnerships,
    Coming soon...
    Speaker schedule: 15:40 - 16:20 > View Full Agenda

  • Andre Brown, Founder and CEO, ATTRAQT
    Coming soon...
    Speaker schedule: 12:35 - 13:05 > View Full Agenda

  • Ben Greener, Digital Content Team Manager, Andertons
    Coming soon...
    Speaker schedule: 14:35 - 15:05 > View Full Agenda

  • Dave Elston, Digital Director, European Region, Clarks
    Experienced multichannel expert with an ecommerce and retail background in one of the UK’s leading brands- HMV. Extensive P&L and business case management experience. Takes an inquisitive and innovative approach which is grounded in extensive experience. Commercially aware with an analytical nature which assists lateral thinking, and focused on meeting the needs of the customer.

    Adaptable to different situations as well as structures, ability to prioritise multi dimensionally, excellent manager of teams and delivers against business objectives. Highly transferable skill set. Specialties: online content, merchandising, website development, optimization, trading, owning a P&L, team management, downloads.
    Speaker schedule: 14:35 – 15:05 > View Full Agenda

  • Jim Butler, Head of Global Web Sales, Games Workshop
    Coming soon...
    Speaker schedule: 17:00 - 17:30 > View Full Agenda

  • Katie Woodhead, Head of Business Consulting, ATTRAQT
    Katie Woodhead has 10 years visual merchandising experience working in both in-store and online environments. Working most notably as visual merchandising manager for and, leading their online visual merchandising teams in both their local and international visual merchandising strategies. Woodhead is now Head of Business Consulting for ATTRAQT, advising their list of over 100 clients with regards to online visual merchandising issues and helping them to deliver strategies which target their KPIs. Woodhead also hosts various visual merchandising events and workshops to help retailers to improve and tailor their online visual merchandising strategy.
    Speaker schedule: 12.35-13.05 > View Full Agenda

  • Richard Barnes, CEO/ Founder, Select Research
    Richard Barnes has worked in marketing and research insight for over 30 years; holding Director positions at Research International and TNS (Kantar), before setting up Select Research Ltd in 1995. Over 20 years, Select have become established as pioneers in 3D body measurement for clothing retailers, including managing the largest ‘national’ sizing surveys in the UK, on adults in 2001 and children in 2010. Select have also initiated similar innovations in healthcare, launching, in May 2017, the Body Volume Indicator (BVI); a 3D enhancement to the 200-year old Body Mass Index (BMI). BVI has been developed using Select’s new patented body volume technology.
    Speaker schedule: 14:00 - 14:30 > View Full Agenda

    STAND UP & DELIVER Theatre 4

  • Bill Hopkins, Executive Director of Operations & Logistics, Trainline
    Coming soon...
    Speaker schedule: 09:40 - 10:05 > View Full Agenda

  • Jane Smith, Business Development Manager, CML (Core Management Logistics)
    Jane’s experience of working in retail logistics and freight forwarding, has given her a thorough understanding of the trends shaping the industry and the requirements of retailers today. She will complement our growing team with an in-depth knowledge of the industry to ensure that we can capitalise on opportunities that create sustainable growth for the future, and establish CML as a leader in end to end omni-channel logistics.
    Speaker schedule: 10:45 - 11:15 > View Full Agenda

  • Karen Gibson, Senior Manager - toyou Client Relationships at ASDA
    ASDA have proven to be consistently high performers in the annual IR Top 500 reports, sitting as one of the UK’s elite companies. Karen will be attending and speaking on the group’s innovative loyalty and retention strategies. (More details to follow…)
    Speaker schedule: 17:05 - 17:40 > View Full Agenda

  • Peter Ward, Chief Executive, UK Warehousing Association
    Peter has over 30 years’ experience in international transportation, logistics and supply chain management; and is recognised as a principal of authority in global supply chains and logistics based on achievements at Director level with some of the world’s leading global logistics providers. A Graduate of the Institute of Export and Member of the Chartered Institute of Logistics and Transport, Peter’s career started in the export shipping department of Courtaulds plc, before joining his family's freight forwarding company, D H Ward (Shipping) Ltd, where he became Managing Director. In 1994 he masterminded the Company's merger with American-owned Fritz Companies, which under his leadership became a top-five forwarder in Europe prior to acquisition by UPS in 2001. More recently Peter was Director Europe of P&O Nedlloyd Logistics, and Commercial Director at DP World London Gateway prior to joining UKWA as Chief Executive in January 2015. Peter has significant practical experience of international process design and network optimisation throughout Europe, Asia and North America; designing and delivering complex supply chain solutions in different logistics and client organisations worldwide, with an impressive history of multiple client cost and service benefits across various industry sectors.
    Speaker schedule: 9:20 - 9:30 > View Full Agenda

  • Philip Green, CFO, Deliveroo
    Originally from Manchester, Phil spent 14 years living in Germany and France before returning to the UK in November 2015.

    Phil studied finance and accounting at Salford university, and went on to qualify as a management accountant shortly after. He has worked for various retail, FMCG and tech companies over the last 20 years, with 8 years spent working for Amazon, where he held various finance roles and learnt about scaling a business. His most recent role was leading finance for Amazon's European Operations, before joining Deliveroo in June 2016. Although his favourite job ever was investing in bars in Germany and Austria. Outside work Phil has 4 children, enjoys an occasional Gin and Tonic and is a retired martial artist. Fun fact, there isn’t one he’s an accountant.
    Speaker schedule: 09:35 – 10:05 > View Full Agenda