• Anna Bance, Founder, Girl Meets Dress
    Anna Bance is the founder of Europe's leading online rental website,, that gives millions of women the ability to hire designer dresses and accessories for a fraction of the price. Girl Meets Dress started out whilst Anna was working for Hermes as Head of UK PR when she noticed there was a gap in the market for luxury clothing and accessory rental for women. She quickly jumped on the idea becoming the first company in the world to hire luxury fashion online. Anna’s background is in Fashion, Journalism and PR with her degree in Fashion Promotion from London College of Fashion and her skill sets meant she could start up, generate world-wide press attention and launch Girl Meets Dress. The business has scaled throughout Europe, and the Anna has been busy pioneering the way forward for rental as a new and exciting ecommerce category of its own. Anna was chosen as Management Today's Top 6, 35 under 35 cover stars and has won many awards, including the Drapers Innovation Etail award, the Natwest Fashion Entrepreneur of the Year, and the Specsavers Everywoman in Retail Award as well as being in the ‘Online Fashion 100’, ‘Top 100 Web Start Ups’ and ‘Shell LiveWIRE Young Entrepreneur of the Year'.
    Speaker schedule: 9.35 - 10.00 > View Full Agenda

  • Ian Jindal, Editor in Chief, InternetRetailing
    Ian Jindal is consultant, advisor and publisher, driving transformation in ecommerce and multichannel retail.

    Ian co-founded InternetRetailing, the trade publication for Europe's professionals in multichannel retail, in partnership with SJP and Mark Pigou. Ian leads the strategic direction of the title, developing the editorial and services to anticipate and meet the demanding needs of this dynamic sector.

    Ian founded and directs the UK's first MSc qualification in Internet Retailing (with Econsultancy and Manchester Metropolitan University's Business School).

    Ian acts as a board-level advisor to major retail and consumer businesses: House of Fraser, Marks & Spencer, John Lewis, Camelot Group, Toast, Couturelab, De Bijenkorf and numerous other retailers. He has previously been Group eCommerce Director for Littlewoods Shop Direct Group and Head of Online Operations for the BBC.
    Speaker schedule: 09.00 - 09.10 > View Full Agenda

  • Sean McKee, Director of Ecommerce, Schuh
    Sean is an experienced retailer who progressed through a range of retail roles including store, regional and divisional management at Schuh, before getting into Ecommerce in 2010. A long-time advocate of integrating bricks and clicks in the pursuit of an optimum retail experience, in his current role he has, among other things, delivered on growth, mobile optimisation and a clear-sighted cross-channel proposition. He is passionate about offering real convenience to an increasingly sophisticated, demanding and tech-enabled customer. A regular contributor at ecommerce events in the UK and elsewhere, his interests include CRO, use of content, developments in voice and visual search, AI and the start-up ecosystem. He recently took some study time out to sharpen his pencil at Massachusetts Institute of Technology (MIT).
    Speaker schedule: 10.10 - 10.40 > View Full Agenda

  • Simon Bell, Founder and Managing Director, Diligent Commerce
    Simon Bell, is the Founder and Managing Director of award-winning ecommerce agency, Diligent, a specialist in premium and luxury brand website design and development on Magento. Born from Simon's 12 years of marketing experience at Unilever, his agency's ethos is all about creating brand experiences online that tap into consumer emotion; if they feel more, they will buy more.
    Speaker schedule: 10.10 - 10.40 > View Full Agenda

    ANALYSE & CONQUER Theatre 1

  • Cliff Crosbie, Co Founder and CXO at Emrays
    Cliff is a retail and marketing executive who has been privileged to work with some of the best brands in the world over the last 30 years. He ran Apple’s global Premium Reseller program, where the focus was on delivering an exceptional in-store experience for customers in over 90 countries, Previously Cliff has been Japan Country Sales Manager for IKEA, Global VP for Nokia’s Retail and Customer Marketing, Head of Nike’s European Franchise program and the first GM of Niketown London. As SVP at Prism, he worked with top international retailers to optimise service, merchandising and store design to resonate with customers and maximize revenues. Cliff is passionate about improving the customer experience in off and online retail, and believes that the combination of cutting edge technology to get to actionable insights and reduce back end costs, combined with excellent front end customer service/experience in all channels, is the true future of retailing. Cliff now works with retailers on the customer experience, and with Emrays on calculating emotions.
    Speaker schedule: 16.15 - 16.45 > View Full Agenda

  • Daniel Infanger, Vice president International B2C-Conrad electronic International
    "As Vice President of Conrad International's consumer business, Daniel is leading the groups transformation into the new digital era of retail. He is passionate about challenging the traditional business models and sees the current dynamics in the business as a new opportunity for the entire industry and believes that the threats of market consolidation will only eat those, who are not able find and protect their niche and develop a unique value proposition. According to Daniel, only those who act proactively, swiftly and are able to reorganize structures and processes faster and more effectively will survive. Until early 2017, Daniel was Director of the group's B2C marketing primarly driving the organisational change from a very decentralized into a centralized marketing organisation and establishing new processes to make central and local marketing departments most effective in a new environment and to be able to cope with the callenges of the digital age."
    Speaker schedule: 09.10 - 09.35 > View Full Agenda

  • Giles Delafeld. Global CIO, Clarks
    Giles Delafeld has been Global CIO at Clarks since November 2015 where he is on a mission to transform the shoemaker, established in 1825, through a deeply held belief that outside of a great team, technology and digital are both the drivers of an effective and efficient organisation but also the key enablers for creating a best in class customer experience. Previously, Giles was Customer Experience Director at Lloyds Banking Group where he led a team to design, manage, optimise and protect the digital customer experience across all digital touchpoints for 10 million active digital banking customers to maximise commercial value and customer satisfaction. Giles has held senior positions across digital, customer, marketing and technology in consumer brands including Mercedes-Benz where he was the UK’s first e-commerce manager in 2001 and Currys where he launched one of UK retailing’s first multi-channel propositions ‘Reserve & Collect’ in 2007.
    Speaker schedule: 14.00 - 14.30 > View Full Agenda

  • Giuseppe Grandinetti, Global Digital Head, Vibram Group
    With 20 years of experience with the end consumer in Marketing communication, guerrilla marketing, PR, and knowledge of the finished product, he begins in the company of family (events and communications marketing), following activities' for Big Brand national and international, crossing different markets and products. Giuseppe had the chance and the good fortune to work alongside several owners and business leaders, from whom he has learned and with whom and 'grown professionally, growing its market vision on Multilevel. Research and innovation / technology Relate to the product and creativity are part of his passions.Start at age 24 to work alongside Marco Bramani, (he considers his mentor) president and owner of Vibram (since 1937 a world leader in technical rubber soles). It grows a great passion for the product and for the Vibram brand, to which it binds, a passion that continues after 13 years. Giuseppe Grandinetti is one of the founders of the project Vibram FiveFingers. After holding various positions within the company last (Global Brand Ambassador), from Global Marketing to Human Resources, from Fivefingers & finished product, to the soles and following several international projects business, it acquires knowledge to 360 degrees brand Vibram. His corporate knowledge is now used with great honor and passion, covering a new office on Global Digital Marketing (Web - E-commerce - Social Media - Mobile - CRM -Omnichannel). The mission: A new Vibram Brand experience, new marketing campaign (Create a website where corporate values, product, commerce, community, education and history to live together), One global website message to the end user. One of company goals: Unify all country Vibram Europe, Vibram USA, Vibram China, Japan Vibram, Vibram Brasil, all company departments and all the people Vibram to talk and listen directly to the final consumer. After a long work Vibram today has a new single site enterprise, new corporate social, a new e-commerce platform, and new business' web with Partners. Vibram passes by a web B2B to B2C to get to C2B.
    Speaker schedule: 12.35 - 13.05 > View Full Agenda

  • Jamie Merrick, Director of Strategic Solutions, Salesforce Commerce Cloud
    Jamie Merrick is Director of Strategic Solutions at Salesforce Commerce Cloud, responsible for facilitating new retail technologies into the EMEA region. He has been working for over 15 years in the retail space, with a primary focus on digital commerce. He has held a number of management roles for brands including kitbag, Brora and, most recently, american golf.
    Speaker schedule: 12.35 - 13.05 > View Full Agenda

  • Kieron Smith, Digital Director, Blackwell's Bookshops
    Kieron Smith, Digital Director, Blackwell’s Bookshops Significant overhaul and introduction of new distribution centre (DC) for direct to consumer fulfilment, new dynamic supply chain, pricing engine and rules, plus the introduction of numerous new channels to market. Managed in-house development team, DC, customer service and online site marketing and content. New responsive (and more appealing) website design underway with core path launched. Additionally responsible for customer proposition online, SEO, PPC, affiliates, offline integration, catalogue management, ebook platform management and PCI.
    Speaker schedule: 12.00 - 12.30 > View Full Agenda

  • Laurel Wolfe, Marketing Director, Klarna
    Laurel is responsible for all aspects of UK marketing for high-growth fintech Klarna. Prior to joining Klarna, she spent many years at leading payments technology vendor Verifone (NYSE: PAY), looking after their European marketing activity. Laurel has 15+ years international marketing leadership experience across tech and financial services - producing award-winning campaigns, achieving commercial targets and growing businesses along the way. Laurel is a proud alumna of the University of Texas and their prestigious creative advertising programme.
    Speaker schedule: 15.40 - 16.10 > View Full Agenda

  • Sacha Wilson, Director of Sales, Avalara
    Sacha Wilson is Avalara’s Director of Sales for EMEA, helping businesses of all size automate the complexities of global tax compliance. Prior to joining Avalara in 2014, he spent more than 20 years in e-commerce sales and management at blue-chips such as Amazon, Arcelor-Mittal, British Aerospace and several dotcom start-ups. Over 11 years at Amazon he led various sales, account management and marketing teams involved in growing Amazon’s EU Marketplace as well as launching new seller programmes including Fulfilment by Amazon, Amazon Payments and Product Ads. He brings a depth in understanding of ecommerce and the tax issues facing European businesses involved in global trade.
    Speaker schedule: 16.50 - 17.20 > View Full Agenda

    ADAPT & EXPAND Theatre 2

  • Alexander Bartholomew, Director of Multichannel, The Range
    Alexander has been responsible for digital functions in FTSE250 organisations and involved in e-commerce start-ups both as a founder and strategic advisor. Digitally savvy prior to receiving his grounding in retail on the John Lewis Partnership management scheme, he has since gone on to hold a number of senior e-commerce and multichannel roles at major UK retail brands Waitrose (the premium grocer part of the John Lewis Partnership), the soft furnishings retailer Dunelm, and most recently since 2014 on the executive board of homewares retailer The Range directing their multichannel strategy, which is reported to be delivering significant growth having been recognised in the Sunday Times Fast Track 100 and now operates over 140 stores in addition to their substantial online operation.
    Speaker schedule: 12.00 - 12.30 > View Full Agenda

  • Andrew Webb, Digital Transformation Director, Jimmy Choo
    Speaker schedule: 14.00 - 14.30 > View Full Agenda

  • Andy Clarke, Former CEO , ASDA
    Andy is the former CEO of Asda, where he spent 20 years in various roles, including Retail Director and Chief Operating Officer. He is also the former President of IGD, and has held previous roles with Matalan, Iceland and Morrisons. He now acts as an Advisor to Newton.
    Speaker schedule: 16.50 - 17.20 > View Full Agenda

  • Cenk Dumlupinar, CEO and founder,
    Cenk Dumlupinar is the CEO and founder of, he is a specialist in fashion buying, e-commerce operations and business development. Cenk founded in 2010, the company grew to 100+ employees with more than 5000 SKU’s and has been part of Market Tech PLC since 2015. The company recently opened its German operations under the name of
    Speaker schedule: 15:40 - 16:10 > View Full Agenda

  • Georges Berzgal, VP & Managing Director, Global Ecommerce – EMEA, Pitney Bowes
    Georges Bergzal is VP & Managing Director of Pitney Bowes’ European ecommerce business. He is a hands-on and results-oriented executive with a proven track record of, and a passion for, identifying, establishing, and growing businesses and teams around exciting products. Specialties: Sales and marketing, business development, operations, mergers and acquisition, start-ups, general management, enterprise software (SaaS), P&L responsibility, business-to-business, business-to-consumer and Internet. Prior to Pitney Bowes, Georges has held senior level positions at Bronto Europe, Metropolis International Group and MarketTools.
    Speaker schedule: 12:35 - 13:05 > View Full Agenda

  • Paul Harvey, Head of Retail, Newton
    Paul has led the development of Newton’s large scale programme delivery within manufacturing and retail clients and heads the Grocery sector. Since 2006, Paul has developed Newton's unique capability to deliver multi-million pound results across the sector and has led Newton and client teams to deliver exceptional results, with high profile clients such as Nissan, Asda, Coca-Cola and Findus. A University of Bath Mechanical Engineering graduate, Paul works across Newton to develop the capability to better integrate supply chains into retailers, creating collaborative partnerships with suppliers.
    Speaker schedule: 16.50 - 17.20 > View Full Agenda

  • Philip Driver, Head of ecommerce EMEA, Canon Europe
    A Digital Leader with a 10+ year career in online, working on global multimillion dollar brands. Currently he works for Canon Europe heading up the Ecommerce team, a 28 strong group of digital marketers, Insight and Conversion rate optimisation specialists, Customer Service and Operations agents, Content and Merchandising associates and Product and Trading Managers. Canon has a target to deliver 10% of all consumer revenue via ecommerce across Europe within the next 3 years. With 15 stores already launched and plans to roll out more in 2018 they are well on there way. Previously he has worked on the huge internet game franchise League of Legends which severs 100M active players every month and also Digital River, one of the world’s largest full service ecommerce platform providers, rolling out global store for big brands.
    Speaker schedule: 16.15 - 16.45 > View Full Agenda

  • Tim Flagg, CEO & Co-founder, Advantagious
    Tim has launched and grown brands around the globe for businesses such as McCann-Erickson, BBC-Worldwide, NBC-Universal, Hutchison-Whampoa and Zipcar. He has over 18 years experience in senior marketing and commercial roles, such as managing director of the Institute of Direct and Digital Marketing online, and founding director of the Academy of Digital Business Leaders. He is the host of ClickZ's Digital Marketing Podcast with over 11,000 listeners around the globe and is a regular speaker and trainer. Tim is now co-founder of Advantagious, empowering consumers to take control of their personal data and sell it on their terms to advertisers, enabling highly targeted, intent-based advertising.
    Speaker schedule: > View Full Agenda

  • Yuval Ziv, Chief Operating Officer and Managing Director of SafeCharge Bulgaria and Group Chief Operating Officer
    Yuval is Chief Operating Officer and Managing Director of SafeCharge Bulgaria and joined the Board as Group Chief Operating Officer. He began working at SafeCharge in 2007 and is responsible for SafeCharge's relations with acquiring banks, payment providers, and third-party suppliers. In addition, Yuval runs the Group operations, account management, sales and business development. Yuval manages key projects and directs multicultural talented teams globally. Yuval holds a BA in Economics (Business Administration) and MA in Law from Bar Ilan University, Israel.
    Speaker schedule: 15:40 - 16:10 > View Full Agenda

    CREATE & INNOVATE Theatre 3

  • Alastair Sterling, Industry Head, Retail, Google
    Alastair currently works with retailers to understand the role of digital in their businesses and how they can take advantage of it to support their growth. Over his 10 years at Google he has worked with a wide variety of businesses from pureplays to multi-channel and lead generation, across multiple retailing categories. He is currently focused on the Home and DIY sector and specifically on understanding the role online plays in driving offline sales and the resultant implications for retailers.
    Speaker schedule: 12:00 - 12:30 > View Full Agenda

  • Dave Elston, Digital Director, European Region, Clarks
    Experienced multichannel expert with an ecommerce and retail background in one of the UK’s leading brands- HMV. Extensive P&L and business case management experience. Takes an inquisitive and innovative approach which is grounded in extensive experience. Commercially aware with an analytical nature which assists lateral thinking, and focused on meeting the needs of the customer.

    Adaptable to different situations as well as structures, ability to prioritise multi dimensionally, excellent manager of teams and delivers against business objectives. Highly transferable skill set. Specialties: online content, merchandising, website development, optimization, trading, owning a P&L, team management, downloads.
    Speaker schedule: 16.15 - 16.45 > View Full Agenda

  • James McDougall, IT Director,
    James McDougall has 10 years IT experience working in the e-commerce space both agency and client side. James is IT Director for (part of the group) and leads their IT and online strategy internationally. James specialises in fast growth businesses ensuring the technology meets the ever growing customer demand. Having joined PrettyLittleThing 2 1/2 years ago from Missguided James has supported the incredible growth of the business seeing peak oder volume in excess of 60 orders a minute. James leads an incredible team of 40 developers, project managers and engineers who continually push the technology boundaries to keep the fastest growing online retailer in the UK online 24/7/365.
    Speaker schedule: 12.35 - 13.05 > View Full Agenda

  • Jay Sarwar, Vice President, Global Services, Monetate
    Jay VP of Global Services at Monetate, where he works with multinational brands to hone and advance their UX differentiation strategies through the Monetate platform. Jay is a frequent speaker on topics related to personalisation and the nascent deployment of AI-driven experiences in digital commerce.
    Speaker schedule: 15.40 - 16.10 > View Full Agenda

  • Katie Baron, ‎Head of Retail, Innovation and Insights, Stylus
    Katie disseminates trends, insights and innovation across the global retail landscape. Pre-Stylus, she spent 13 years navigating creative management for Habitat, Liberty, Yellowdoor agency and Harper’s Bazaar. She’s authored two books on visual culture and belongs to futurist think-tank Digital Anthropology Lab.
    Speaker schedule: 16.50 - 17.20 > View Full Agenda

  • Katie Woodhead, Head of Business Consulting, ATTRAQT
    Katie Woodhead has 10 years visual merchandising experience working in both in-store and online environments. Working most notably as visual merchandising manager for and, leading their online visual merchandising teams in both their local and international visual merchandising strategies. Woodhead is now Head of Business Consulting for ATTRAQT, advising their list of over 100 clients with regards to online visual merchandising issues and helping them to deliver strategies which target their KPIs. Woodhead also hosts various visual merchandising events and workshops to help retailers to improve and tailor their online visual merchandising strategy.
    Speaker schedule: 12.35-13.05 > View Full Agenda

  • Mark Blackburn, Digital Marketing Director, Cunard
    Speaker schedule: 15.40 - 16.10 > View Full Agenda

  • Richard Barnes, CEO/ Founder, Select Research
    Richard Barnes has worked in marketing and research insight for over 30 years; holding Director positions at Research International and TNS (Kantar), before setting up Select Research Ltd in 1995. Over 20 years, Select have become established as pioneers in 3D body measurement for clothing retailers, including managing the largest ‘national’ sizing surveys in the UK, on adults in 2001 and children in 2010. Select have also initiated similar innovations in healthcare, launching, in May 2017, the Body Volume Indicator (BVI); a 3D enhancement to the 200-year old Body Mass Index (BMI). BVI has been developed using Select’s new patented body volume technology.
    Speaker schedule: 14:00 - 14:30 > View Full Agenda

    STAND UP & DELIVER Theatre 4

  • Bill Hopkins, Executive Director Operations and TOC Solutions, Trainline
    Executive Director of TOC Solutions and Operations, Trainline Bill Hopkins joined Trainline in July 2002 and drives Operations and Carrier Solutions teams from Trainline’s Edinburgh HQ. A problem-solver with the customer at the heart of every decision, Bill never defaults to the conventional, always looking for ways to improve the customer experience. Before joining the world of rail, Bill was Vice President for Customer Care & Billing at KPNQ West, where he was responsible for Billing and Customer Support across 15 countries for EUNET Internet Service Providers and the KQ backbone network. When not driving the Trainline operations team, Bill spends his time trying to work out why golf balls never end up where he has aimed, why he still can’t use the subjunctive correctly when studying Spanish and why Millwall are so inconsistent.
    Speaker schedule: 09:40 - 10:05 > View Full Agenda

  • Caroline Hazelhurst, Operations Director of UK/IE, Deliveroo
    Caroline Hazlehurst is Director of Operations at Deliveroo. She joined the business in April 2015 and was previously UK General Manager. Prior to joining Deliveroo, Caroline was an Investment Executive at private equity firm Bridgepoint, and was previously in Investment Banking at Barclays and Rothschild. In addition, she has held various Non-Executive Director roles at early stage startups.
    Speaker schedule: 16.15 - 16.45 > View Full Agenda

  • Heena Tailor, User Experience Architect, John Lewis
    With a background in digital marketing and content creation, Heena is a UX Architect at John Lewis. Having almost completed her first year in the world of UX, she has worked across responsive web and apps. And when she’s not sketching or asking why, she’s found baking, crafting and travelling.
    Speaker schedule: 12.00 - 12.30 > View Full Agenda

  • Jane Smith, Business Development Manager, CML (Core Management Logistics)
    Jane’s experience of working in retail logistics and freight forwarding, has given her a thorough understanding of the trends shaping the industry and the requirements of retailers today. She will complement our growing team with an in-depth knowledge of the industry to ensure that we can capitalise on opportunities that create sustainable growth for the future, and establish CML as a leader in end to end omni-channel logistics.
    Speaker schedule: 10:45 - 11:15 > View Full Agenda

  • Karen Gibson, Senior Manager - toyou Client Relationships at ASDA
    ASDA have proven to be consistently high performers in the annual IR Top 500 reports, sitting as one of the UK’s elite companies. Karen will be attending and speaking on the group’s innovative loyalty and retention strategies. (More details to follow…)
    Speaker schedule: 09.35 - 10.05 > View Full Agenda

  • Peter Ward, Chief Executive, UK Warehousing Association
    Peter has over 30 years’ experience in international transportation, logistics and supply chain management; and is recognised as a principal of authority in global supply chains and logistics based on achievements at Director level with some of the world’s leading global logistics providers. A Graduate of the Institute of Export and Member of the Chartered Institute of Logistics and Transport, Peter’s career started in the export shipping department of Courtaulds plc, before joining his family's freight forwarding company, D H Ward (Shipping) Ltd, where he became Managing Director. In 1994 he masterminded the Company's merger with American-owned Fritz Companies, which under his leadership became a top-five forwarder in Europe prior to acquisition by UPS in 2001. More recently Peter was Director Europe of P&O Nedlloyd Logistics, and Commercial Director at DP World London Gateway prior to joining UKWA as Chief Executive in January 2015. Peter has significant practical experience of international process design and network optimisation throughout Europe, Asia and North America; designing and delivering complex supply chain solutions in different logistics and client organisations worldwide, with an impressive history of multiple client cost and service benefits across various industry sectors.
    Speaker schedule: 09.20 - 09.35 > View Full Agenda

  • Richard Clark, Marketing Director, N Brown Group
    Richard brings a wealth of experience to the panel debate combining both senior marketing leadership with strong digital knowhow. Sitting on the operating board at the N Brown Group, Richard is responsible for driving the international growth for the group's power brands principally JD Williams, Simply Be and Jacamo.
    Speaker schedule: 10.10 - 10.40 > View Full Agenda

  • Walter Blackwood, Omnichannel Logistics Expert , W&MB Consulting Ltd
    Walter is well known within the UK Logistics industry having led the development as MD or CEO of three UK parcel delivery networks, Parcelnet (now Hermes), HDNL (now Yodel) and most recently Collect+. During his 20 years at the forefront of B2C Logistics he has worked with most of the major retail organisations in the UK and brought that experience towards developing the multi-channel proposition within one of the country’s most iconic businesses.
    Speaker schedule: 12.35 - 13.05 > View Full Agenda