IRC Plus EDC



SPEAKERS

 
OPENING PLENARY ADDRESS


  • Ian Jindal, Editor in Chief, InternetRetailing
     
    Ian Jindal is consultant, advisor and publisher, driving transformation in ecommerce and multichannel retail.

    Ian co-founded InternetRetailing, the trade publication for Europe's professionals in multichannel retail, in partnership with SJP and Mark Pigou. Ian leads the strategic direction of the title, developing the editorial and services to anticipate and meet the demanding needs of this dynamic sector.

    Ian founded and directs the UK's first MSc qualification in Internet Retailing (with Econsultancy and Manchester Metropolitan University's Business School).

    Ian acts as a board-level advisor to major retail and consumer businesses: House of Fraser, Marks & Spencer, John Lewis, Camelot Group, Toast, Couturelab, De Bijenkorf and numerous other retailers. He has previously been Group eCommerce Director for Littlewoods Shop Direct Group and Head of Online Operations for the BBC.
    Speaker schedule: 09.00 - 09.10 > View Full Agenda

     
    ANALYSE & CONQUER Theatre 1


  • Gabrielle O’Hare, Co-owner/ Founder, Digivoxx
     
    Digivoxx is a consultancy specialising in enhancing retail & product-focussed content strategy, and supporting them with organisational design that brings the right process and skill-set in-house, so they can deliver effective content across all of their ranges and channels.

    Gabrielle has worked for major retailer’s in-house studios as well as in commercial production studios and advertising agencies, so has a great insight into best practice as well as solving the challenges that large retailers face as they focus more on product content.
    Speaker schedule: 16:30 – 17:00 > View Full Agenda

  • Giles Delafeld. Global CIO, Clarks
     
    Giles Delafeld has been Global CIO at Clarks since November 2015 where he is on a mission to transform the shoemaker, established in 1825, through a deeply held belief that outside of a great team, technology and digital are both the drivers of an effective and efficient organisation but also the key enablers for creating a best in class customer experience. Previously, Giles was Customer Experience Director at Lloyds Banking Group where he led a team to design, manage, optimise and protect the digital customer experience across all digital touchpoints for 10 million active digital banking customers to maximise commercial value and customer satisfaction. Giles has held senior positions across digital, customer, marketing and technology in consumer brands including Mercedes-Benz where he was the UK’s first e-commerce manager in 2001 and Currys where he launched one of UK retailing’s first multi-channel propositions ‘Reserve & Collect’ in 2007.
    Speaker schedule: 14:35 – 15:05 > View Full Agenda

  • Ian Jindal, Editor in Chief, InternetRetailing
     
    Ian Jindal is consultant, advisor and publisher, driving transformation in ecommerce and multichannel retail.

    Ian co-founded InternetRetailing, the trade publication for Europe's professionals in multichannel retail, in partnership with SJP and Mark Pigou. Ian leads the strategic direction of the title, developing the editorial and services to anticipate and meet the demanding needs of this dynamic sector.

    Ian founded and directs the UK's first MSc qualification in Internet Retailing (with Econsultancy and Manchester Metropolitan University's Business School).

    Ian acts as a board-level advisor to major retail and consumer businesses: House of Fraser, Marks & Spencer, John Lewis, Camelot Group, Toast, Couturelab, De Bijenkorf and numerous other retailers. He has previously been Group eCommerce Director for Littlewoods Shop Direct Group and Head of Online Operations for the BBC.
    Speaker schedule: 09.00 - 09.10 > View Full Agenda

  • Jamie Merrick, Director of Strategic Solutions, Salesforce Commerce Cloud
     
    Jamie has been working for over 15 years in the retail space, with a primary focus on ecommerce. He has held a number of ecommerce management roles for brands such as kitbag, Brora and most recently American golf. In addition, he set up and successfully exited a digital marketing agency and has worked as an independent consultant to a number of retail brands and technology providers. His primary responsibilities at Salesforce Commerce Cloud are to act as the voice of the customer within the EMEA region and to facilitate acquired new technologies into the region.
    Speaker schedule: 12.35 - 13.05 > View Full Agenda

     
    ADAPT & EXPAND Theatre 2


  • Ian Jindal, Editor in Chief, InternetRetailing
     
    Ian Jindal is consultant, advisor and publisher, driving transformation in ecommerce and multichannel retail.

    Ian co-founded InternetRetailing, the trade publication for Europe's professionals in multichannel retail, in partnership with SJP and Mark Pigou. Ian leads the strategic direction of the title, developing the editorial and services to anticipate and meet the demanding needs of this dynamic sector.

    Ian founded and directs the UK's first MSc qualification in Internet Retailing (with Econsultancy and Manchester Metropolitan University's Business School).

    Ian acts as a board-level advisor to major retail and consumer businesses: House of Fraser, Marks & Spencer, John Lewis, Camelot Group, Toast, Couturelab, De Bijenkorf and numerous other retailers. He has previously been Group eCommerce Director for Littlewoods Shop Direct Group and Head of Online Operations for the BBC.
    Speaker schedule: 09.00 - 09.10 > View Full Agenda

  • SPONSOR SESSION – PITNEY BOWES
     
    Speaker schedule: 12:35 – 13:05 > View Full Agenda

     
    CREATE & INNOVATE Theatre 3


  • Dave Elston, Digital Director, European Region, Clarks
     
    Experienced multichannel expert with an ecommerce and retail background in one of the UK’s leading brands- HMV. Extensive P&L and business case management experience. Takes an inquisitive and innovative approach which is grounded in extensive experience. Commercially aware with an analytical nature which assists lateral thinking, and focused on meeting the needs of the customer.

    Adaptable to different situations as well as structures, ability to prioritise multi dimensionally, excellent manager of teams and delivers against business objectives. Highly transferable skill set. Specialties: online content, merchandising, website development, optimization, trading, owning a P&L, team management, downloads.
    Speaker schedule: 14:35 – 15:05 > View Full Agenda

  • Ian Jindal, Editor in Chief, InternetRetailing
     
    Ian Jindal is consultant, advisor and publisher, driving transformation in ecommerce and multichannel retail.

    Ian co-founded InternetRetailing, the trade publication for Europe's professionals in multichannel retail, in partnership with SJP and Mark Pigou. Ian leads the strategic direction of the title, developing the editorial and services to anticipate and meet the demanding needs of this dynamic sector.

    Ian founded and directs the UK's first MSc qualification in Internet Retailing (with Econsultancy and Manchester Metropolitan University's Business School).

    Ian acts as a board-level advisor to major retail and consumer businesses: House of Fraser, Marks & Spencer, John Lewis, Camelot Group, Toast, Couturelab, De Bijenkorf and numerous other retailers. He has previously been Group eCommerce Director for Littlewoods Shop Direct Group and Head of Online Operations for the BBC.
    Speaker schedule: 09.00 - 09.10 > View Full Agenda

     
    STAND UP & DELIVER Theatre 4


  • Ian Jindal, Editor in Chief, InternetRetailing
     
    Ian Jindal is consultant, advisor and publisher, driving transformation in ecommerce and multichannel retail.

    Ian co-founded InternetRetailing, the trade publication for Europe's professionals in multichannel retail, in partnership with SJP and Mark Pigou. Ian leads the strategic direction of the title, developing the editorial and services to anticipate and meet the demanding needs of this dynamic sector.

    Ian founded and directs the UK's first MSc qualification in Internet Retailing (with Econsultancy and Manchester Metropolitan University's Business School).

    Ian acts as a board-level advisor to major retail and consumer businesses: House of Fraser, Marks & Spencer, John Lewis, Camelot Group, Toast, Couturelab, De Bijenkorf and numerous other retailers. He has previously been Group eCommerce Director for Littlewoods Shop Direct Group and Head of Online Operations for the BBC.
    Speaker schedule: 10:45 > View Full Agenda

  • Philip Green, CFO, Deliveroo
     
    Originally from Manchester, Phil spent 14 years living in Germany and France before returning to the UK in November 2015.

    Phil studied finance and accounting at Salford university, and went on to qualify as a management accountant shortly after. He has worked for various retail, FMCG and tech companies over the last 20 years, with 8 years spent working for Amazon, where he held various finance roles and learnt about scaling a business. His most recent role was leading finance for Amazon's European Operations, before joining Deliveroo in June 2016. Although his favourite job ever was investing in bars in Germany and Austria. Outside work Phil has 4 children, enjoys an occasional Gin and Tonic and is a retired martial artist. Fun fact, there isn’t one he’s an accountant.
    Speaker schedule: 09:35 – 10:05 > View Full Agenda