When delivery goes wrong, customer loyalty and retailer reputation are at stake.
In this roundtable, we’ll present Sorted’s original consumer research that looks at trends in fulfilment, delivery and ecommerce.
Together, we’ll discuss what customers expect from their retailer relationships, how the delivery experience fits into this picture and what they are willing to share or change in return for their optimum retail relationship.
From here, we’ll discuss whether there is a blueprint for collaboration and how retailers and delivery partners can work together to understand the customer’s wants and needs.
By understanding these dynamics, retailers will be empowered not only in their selection of delivery provider, but in the expectations and responsibilities
being placed on them to deliver outstanding customer experiences.
Successful ecommerce relationships rely on three areas working together – the retailer, the customer and the delivery provider – but how many retailers can truly say they have perfected this collaboration?
• The latest research on delivery trends in retail and ecommerce.
• Honest discussion on the challenges other retailers are facing when it comes to fulfilment and delivery (and the tips they’ve used to overcome them).
• Trends emerging from consumer behaviour and expectation in relation to delivery.
• The impact on