09.00 Chairman’s Introduction

Ian Jindal, InternetRetailing Magazine


Opening Plenary – ‘New Horizons – Marketplaces, Mobile, International’

How can we set a direction for retail that bridges the experience of the last decade and the next stage of digitally-led transformation? Hear from the industry trailblazers, who have been defining and shaping retail strategy for the past decade and are still at the helm, responding and reacting to new technologies and customer demands to map a blueprint for change and success in the years ahead.

09.10 – 09.30
New horizons for marketplaces

Still less than a decade old, Airbnb has become a $25.5billion business, with listings in over 191 countries worldwide! Airbnb has made an overwhelming impact in the ‘sharing economy’ and continues to grow at an almost unprecedented rate! Where are the biggest opportunities in the ‘sharing economy’? How has an unbridled commitment to customer engagement and personalisation been instrumental in driving Airbnb’s success? Can the success of Airbnb be emulated in other sectors? What’s on the horizon for this billion-dollar start-up?

James McClure, General Manager – UK & Ireland, Airbnb

09.30 – 09.50
The new horizons in mobile

Tony has been leading the way for cutting edge brand experiences and digital change for over 20 years; delivering award winning digital experiences that put customers at the very heart of strategy and business innovation. Currently Chief Digital Officer at Halfords, Tony has also held high profile leadership roles at Boots, Waitrose and Ocado. Gain insight into how Tony has helped the UK’s leading organisations implement change and keep pace with the ever-changing demands of the always on, multichannel consumer.

Tony Rivenell, Chief Digital Officer, Halfords

09.50 – 10.10
International: Cashing in on Burgeoning Opportunities in International Retail Markets!

The global retail playground is rife with opportunity and retailers are harnessing a vast array of business models to build their international presence. What’s right for your business? Does one size fit all?

Andrew McLean, Head of International, Chief Operating Officer, Urban Outfitters.

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