09.00 Chairman’s Introduction

Ian Jindal, InternetRetailing Magazine


Opening Plenary – ‘New Horizons – Marketplaces, Mobile, International’

How can we set a direction for retail that bridges the experience of the last decade and the next stage of digitally-led transformation? Hear from the industry trailblazers, who have been defining and shaping retail strategy for the past decade and are still at the helm, responding and reacting to new technologies and customer demands to map a blueprint for change and success in the years ahead.

09.10 – 09.30
New horizons for marketplaces

Still less than a decade old, Airbnb has become a $25.5billion business, with listings in over 191 countries worldwide! Airbnb has made an overwhelming impact in the ‘sharing economy’ and continues to grow at an almost unprecedented rate! Where are the biggest opportunities in the ‘sharing economy’? How has an unbridled commitment to customer engagement and personalisation been instrumental in driving Airbnb’s success? Can the success of Airbnb be emulated in other sectors? What’s on the horizon for this billion-dollar start-up?

James McClure, General Manager – UK & Ireland, Airbnb

09.30 – 09.50
The new horizons in mobile

Tony has been leading the way for cutting edge brand experiences and digital change for over 20 years; delivering award winning digital experiences that put customers at the very heart of strategy and business innovation. Currently Chief Digital Officer at Halfords, Tony has also held high profile leadership roles at Boots, Waitrose and Ocado. Gain insight into how Tony has helped the UK’s leading organisations implement change and keep pace with the ever-changing demands of the always on, multichannel consumer.

Tony Rivenell, Chief Digital Officer, Halfords

09.50 – 10.10
International: Cashing in on Burgeoning Opportunities in International Retail Markets!

The global retail playground is rife with opportunity and retailers are harnessing a vast array of business models to build their international presence. What’s right for your business? Does one size fit all?

Andrew McLean, Head of International, Chief Operating Officer, Urban Outfitters.

10.40 – 11.20 – Coffee and Networking Break

STREAM 1: ENGAGE – The Mobile, Customer and Digital Marketing

Mobile is driving the acceleration of eCommerce; tablets/smartphones have become shopping assistants of choice and customers are using these devices to place orders and demand faster, slicker and more convenient delivery.

In this track get to grips with how your peers are using the latest technologies to understand customer preferences better, how the trailblazers are bridging the gap the between physical and mobile to deliver a more seamless and memorable customer experience.

You will also investigate how retailers are leveraging the latest social and digital tools to shape a customer-centric culture, deliver compelling customer experiences and create campaigns to drive growth and behavioural change.

Opening Keynote Address :
‬‬‬‬‬‬‬‬Omnichannel Innovation to Facilitate an End to End Brand Experience ‬‬‬‬‬‬‬‬

In this session Robin Phillips will demonstrate how Boots has approached omnichannel innovation to be first to market with new solutions that facilitate an end engaging, end-to-end brand experience!

Robin Phillips, Director of Omnichannel & Development, Boots UK


Sponsor Case Study: Monetate: Personalisation for Peak Trading

Simon Farthing, Director of Strategy & Insights will be discussing why retailers need to focus on personalising online experiences for consumers during the coming peak season. He will also share some last minute personalisation tactics to optimise your peak trading strategies.

Simon Farthing, Director of Strategy & Insights, Monetate


Creating Rich, User Friendly, Mobile  Experiences and How Grabble Became the Tinder for Fashionistas!

Customer demands for increasingly fast, slick and user-friendly online and mobile experiences is forcing businesses to rethink strategies for packaging and showcasing offerings to delight and engage the consumer anytime, anyplace, anywhere! What works and what doesn’t? Where does creativity fit in?

Joel Freeman, Co-Founder, Grabble

13.00 – 14.00 – Lunch and Networking Break

Providing a Fast and Frictionless Customer Journey to Boost Conversion – do you know the biggest stumbling blocks?

Reaching audiences needs to become smarter to cut through the other clutter fighting for attention. Understanding the series of interactions customers  have with brands are helping retailers to reap significant benefits. Why is it necessary for brands to manage the entire customer experience? What are the biggest stumbling blocks to potential success?

Leif Bode Nielsen, Head of Omni-Channel EMEA, LEGO

Panel Discussion: Multichannel Integration – Enhancing Customer Experience, Fulfillment and Delivery

Meeting the multichannel consumer’s increasing expectations for speed and convenience is forcing many retailers to rethink supply chains originally crafted for a single-channel world. As channel boundaries continue to blur, customers are demanding a combination of online ordering, in-store pick up and endless, seamless, always available inventory! How are retailers responding to such demands to achieve success and ROI in an increasingly competitive and rapidly evolving market?






Neil Sansom, Former Mananging Director, Moss Bross and CEO, Woolovers
Craig Wheeler, Operations Director, feelunique.com
Emma Mead, eCommerce Director, Holland and Barrett
Coffee and Networking Break

Sponsor Case Study: SDL Fredhopper

Success Factors for Ecommerce Search

Do you know how the success factors in ecommerce search have changed? On site search is typically responsible for 20 to 60% of your online shop’s bottom line. Done right however, it’s so much more than coming up with the right algorithms and matching the search query. In today’s world onsite search is impacting user behaviour and can make the difference you are looking for. Did you know moving products up the page can have the same effect as a discount? Learn simple tips and tricks to improve your onsite search experience from our leading search and merchandise consultant and see how he’s helping leading UK retailers to make a difference.

Andreas Bruec kner, Senior Search and Merchandising Consultant, SDL Fredhopper

16:30 – 17:00
Closing Keynote Address: Strategy for Growth – Supporting our customers in the online marketplace

eBay UK creates opportunities for thousands of small businesses across the country each year. By working collaboratively with sellers, never competing, eBay has created a vibrant community of merchants who in turn benefit from strategic partnerships with retailers and delivery partners to assist with things like global fulfilment, Click and Collect through Argos and Sainsbury’s and major exposure on key trading days including the upcoming Black Friday. Representing eBay’s Seller Growth team, Sanja Kon and Prasanth Subramanian discuss what’s next for the online marketplace – and the UK retail landscape – for growth in 2017.





Prasanth Subramanian, Head of EU Merchant Solutions, eBay Sanja Kon, Head of Partner Management, Seller Growth, eBay
17.00 PM – FREE exhibition & Conference closes
17.00 to 20.00 PM – Post conference cocktail party

Title Sponsor
Plenary Sponsor
Post Event Party Sponsor
Eve of Conference Dinner
Event Bag Sponsor
Breakfast Briefing Sponsor
Post Event Dinner Sponsor
Media Partner
Fact-Finder height= V-Tex height=
Registration Sponsor
Digital Sponsor
Coffee Station Sponsor
Table Top Sponsor
Bazaarvoice height=


  This event is owned by:    
  InternetRetailing Events, part of the Clarion Events Group  
  Bedford House, 69-79 Fulham High St, London SW6 3JW