09.00 Chairman’s Introduction

Ian Jindal, InternetRetailing Magazine


Opening Plenary – ‘New Horizons – Marketplaces, Mobile, International’

How can we set a direction for retail that bridges the experience of the last decade and the next stage of digitally-led transformation? Hear from the industry trailblazers, who have been defining and shaping retail strategy for the past decade and are still at the helm, responding and reacting to new technologies and customer demands to map a blueprint for change and success in the years ahead.

09.10 – 09.30
New horizons for marketplaces

Still less than a decade old, Airbnb has become a $25.5billion business, with listings in over 191 countries worldwide! Airbnb has made an overwhelming impact in the ‘sharing economy’ and continues to grow at an almost unprecedented rate! Where are the biggest opportunities in the ‘sharing economy’? How has an unbridled commitment to customer engagement and personalisation been instrumental in driving Airbnb’s success? Can the success of Airbnb be emulated in other sectors? What’s on the horizon for this billion-dollar start-up?

James McClure, General Manager – UK & Ireland, Airbnb

09.30 – 09.50
The new horizons in mobile

Tony has been leading the way for cutting edge brand experiences and digital change for over 20 years; delivering award winning digital experiences that put customers at the very heart of strategy and business innovation. Currently Chief Digital Officer at Halfords, Tony has also held high profile leadership roles at Boots, Waitrose and Ocado. Gain insight into how Tony has helped the UK’s leading organisations implement change and keep pace with the ever-changing demands of the always on, multichannel consumer.

Tony Rivenell, Chief Digital Officer, Halfords

09.50 – 10.10
International: Cashing in on Burgeoning Opportunities in International Retail Markets!

The global retail playground is rife with opportunity and retailers are harnessing a vast array of business models to build their international presence. What’s right for your business? Does one size fit all?

Andrew McLean, Head of International, Chief Operating Officer, Urban Outfitters.

10:10- 11:20 Coffee and Networking Break

STREAM 2: GROW – International Commerce and Online Marketplaces

eCommerce has provided a host of new opportunites for retailers to explore and deliver products and services across borders. This track will showcase strategies for overcoming significant challenges of planning, establishing and growing retail operations in multiple countries, in new territories.

Hear how UK retailers are planning and executing successful growth opportunities in both established and emerging international markets, and how online marketplaces are providing new avenues for collaboration, growth and penetration of previously inaccessible markets.

Opening Keynote Address:
Using Digital Agility to Structure and Accelerate your International Business

The key focus will be (and similar to what I’ve been talking about elsewhere) is around being agile and reconsidering your team structure and incorporating other functions of the business will help you grow your international business more quickly, especially as it becomes more complicate and with the nuances of each market.

David Williams, eCommerce Director, Deckers Brands (UGG)

Sponsor Case Study: Klarna

Online Checkout – the conversion killer! Isn’t it about time things changed?

Websites, e-stores and e-commerce in general has changed significantly since the inception of the Internet. How retailers engage with their consumers through digital channels, and how we as consumers interact, is very different today than 10 years ago or even 2 years ago. Can the same be said for the online checkout experience? With relatively few innovations that have really been game changers in terms of combatting cart abandonment, it is not surprising that the online checkout experience is still responsible for the biggest impact on sales conversion, with as many as 80% of people dropping out of the buying process. Would high street retailers be happy to lose this many people at their till? Isn’t it time things changed?

Jonathan Sheard, Head of Enterprise Sales UK, Klarna

Session: TBC



13.00 – 14.00 – Lunch and Networking Break

Special Q&A – Doing Business with Europe Post-Brexit

What is the future for retailers wishing to do business in Europe Post-Brexit? In this live Q&A Professor John Ryan will shed light on some things retailers can expect and prepare for when trading in Europe in the Post-Brexit landscape.

Professor John Ryan, Visiting Fellow, London School of Economics

Panel Discussion eCommerce in Latin America – Cashing in on New Opportunities Post-Brexit

Join our panel of Latin American experts to find out everything you need to cash in on ecommerce opportunities in Latin America post-Brexit. What is the size of the market? How does ecommerce compare to the market for physical stores? What are the 3 main challenges brands/retailers need to overcome to manage ecommerce in Brazil and Latin America? Do you need to open a company or could you operate by full-service companies? Do you need to receive in Reais? Do you need local fulfilment or sell cross country? Get to grips with the industry numbers and facts driving retail leadership in Latin America!






Melanie Frutig, eCommerce Manager, Electrolux Luciano Xavier de Miranda, Director of E-commerce, Grupo Boticário Juan Romero, VP Marketing, Fravega Argentina Cláudia Elisa, CEO, FNAC Brasil

Sponsor Case Study: Apptus

New (Automated) Broom Sweeps Clean!

The technology landscape for online merchandising has changed. It’s in with machine learning and predictive analytics and out with manual segmentation and rule setting. But what does this mean for the online trading team? In this talk we will cover some of the challenges faced by online traders: spotting trends, improving product discovery and personalising the user experience. We’ll review how the very latest tools and techniques can boost sales results and the efficiency of your team. So if you’re responsible for delivering sales and revenue come and share your views and learn how automation is revolutionising eCommerce.

Andrew Fowler, UK Country Manager, Apptus Technologies AB

Closing Keynote Address: Speeding up Market Entry in China

For many retailers, China still represents an untapped opportunity. How can British businesses approach the Chinese consumer market? What are the biggest opportunities and potential pitfalls? Join Leah Zhang, to obtain practical, hands on advice about the best way to achieve your business objectives in the lucrative Chinese market!

Leah Zhang, International Business Development, Alibaba Group

17.00 PM – FREE exhibition & Conference closes
17.00 to 20.00 PM – Post conference cocktail party

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