09.00 Chairman’s Introduction

Ian Jindal, InternetRetailing Magazine


Opening Plenary – ‘New Horizons – Marketplaces, Mobile, International’

How can we set a direction for retail that bridges the experience of the last decade and the next stage of digitally-led transformation? Hear from the industry trailblazers, who have been defining and shaping retail strategy for the past decade and are still at the helm, responding and reacting to new technologies and customer demands to map a blueprint for change and success in the years ahead.

09.10 – 09.30
New horizons for marketplaces

Still less than a decade old, Airbnb has become a $25.5billion business, with listings in over 191 countries worldwide! Airbnb has made an overwhelming impact in the ‘sharing economy’ and continues to grow at an almost unprecedented rate! Where are the biggest opportunities in the ‘sharing economy’? How has an unbridled commitment to customer engagement and personalisation been instrumental in driving Airbnb’s success? Can the success of Airbnb be emulated in other sectors? What’s on the horizon for this billion-dollar start-up?

James McClure, General Manager – UK & Ireland, Airbnb

09.30 – 09.50
The new horizons in mobile

Tony has been leading the way for cutting edge brand experiences and digital change for over 20 years; delivering award winning digital experiences that put customers at the very heart of strategy and business innovation. Currently Chief Digital Officer at Halfords, Tony has also held high profile leadership roles at Boots, Waitrose and Ocado. Gain insight into how Tony has helped the UK’s leading organisations implement change and keep pace with the ever-changing demands of the always on, multichannel consumer.

Tony Rivenell, Chief Digital Officer, Halfords

09.50 – 10.10
International: Cashing in on Burgeoning Opportunities in International Retail Markets!

The global retail playground is rife with opportunity and retailers are harnessing a vast array of business models to build their international presence. What’s right for your business? Does one size fit all?

Andrew McLean, Head of International, Chief Operating Officer, Urban Outfitters.

10:10- 11:20 Coffee and Networking Break

STREAM 3: TRANSFORM – Multichannel Retail and Fulfilling Promises

Mobile and Digital permeates everything and technologies and strategies are continuously evolving to meet the needs of the ‘always on’ consumers. Retailers need to work hard to gain and maintain a competive edge, and are behind at their peril.

How can in-store and online work closer together to create truly high-impact results? What changes do you need to make to the bricks and fabrics of your organisation to excel in a multichannel world? What’s on horizon?

This track will also dig into the detail of how retailers are fulfilling their multichannel promises. Successfully evaluating, implementing and integrating the best fulfilment options for your business is no mean feat, and in this track you will learn how your peers are harnessing the latest available tools and practices to win over the hearts and minds of a consumer that is increasingly spoilt for choice!


Opening Sponsor Address:
How to Unify the Consumer’s Commerce Journey

In this session Anne-Marie Blaire will address the following topics: the importance of millennial shoppers on your current and future businesses, what a multichannel approach means for customers (practically) and for businesses (from a planning perspective), how to equip your stores for vital business changes, the role of mobile for your business strategy, the reality versus the aspiration of being mobile ready and how to decide which brand to focus on and what time!

Jamie Merrick, Director, Strategic, Salesforce Commerce Cloud

Anne-Marie Blaire, Chief Digital Officer, Grupo Cortefiel

Sponsor Case Study: Barclaycard

Putting into practice what omni-channel means to your business

Exploring what Omni-channel really means for merchants, Nicole Olbe, Payment Gateway Sales Director at Barclaycard will explore the numerous points of interactions consumers have with merchants and the challenges merchants face in offering a great, quick and simple payment experience for their customers. What do merchants need to have in place to meet the growing needs of their customers to interact across a host of payment channels? A real-life experience will be presented to show one merchant’s journey to a full Omni-channel payment solution.

Nicole Olbe, Director of Sales, Barclaycard

Harmonising Communications and Experience to Create Continuity Between Online and Physical Stores

Hear how a digital trailblazer is harnessing the most recent digital technologies to harmonise communications and experience and  generate more continuity between online and in-store.

Michael Durbridge, Director of Omnichannel, B&Q

13.00 – 14.00 – Lunch and Networking Break

Syncronising Physical and Digital to Boost Performance

How can the latest technologies be used to transform your business from the inside out? Hear how a digital trailblazer is harnessing the most recent digital technologies to syncronise physical and digital and generate ROI.

Richard Hewitt, Head of Digital Stores, M&S

Panel Discussion: Technology and Data to Drive Innovation and Business Growth

In a world where companies are being stretched to make more frequent and costly technological investments to keep pace with the latest changes being driven by advances in social media, consumer purchasing patterns and digital innovations, marketers are being challenged at the highest levels to demonstrate ROI for new marketing initiatives. How can marketing bridge the gap between the consumer and the boardroom?

Mona Basra, Head of Web Operations, Monsoon Thierry Bedos, CTO, Hotels.com Richard Hewitt, Head of Digital Stores, M&S


Sponsor Case Study: Sailthru with Wowcher

With media being at our fingertips, it’s now more important than ever for marketers to shift their attention from acquisition to retention. In this presentation, join Sailthru and Wowcher to learn how to make the shift and drive lift in the metrics that matter.

Andy Leaver, Executive Vice-President, Sales, Sailthru

Stephanie Cheung, Head of Customer Lifetime Value, Wowcher

Closing Keynote Address: Re-imagining Retail – future growth drivers and trends

Join Neil, as he talks you through the market trends, technologies and biggest growth drivers in eCommerce today and tomorrow!

Neil Dulake, Industry Head – Retail, Google

17.00 PM – FREE exhibition & Conference closes
17.00 to 20.00 PM – Post conference cocktail party

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Breakfast Briefing Sponsor
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