IRC Plus EDC
   
   
     
 
 

EDC 2017

DEFINING OPERATIONAL EFFICIENCIES
THAT MATCH MODERN CONSUMER DEMANDS

Never has operational performance been more scrutinised or pivotal to the customer experience. Consumers expect seamless delivery on their terms. How can retailers and brands enact this in a profitable and efficient fashion?

Successfully evaluating, implementing and integrating the best fulfilment options for their business is no mean feat, so we will guide our delegates through how the best retailers are harnessing the latest available tools and practices to win over the hearts and minds of a consumer that is increasingly spoilt for choice.

 

STAND UP & DELIVER

We’ve all seen the projections for the eCommerce industry showing growth and expansion across the globe, but with such growth, retailers are now faced with multiple challenges. From demanding customers expecting next-day or even 1-hour deliveries, to robotics and cutting-edge technologies changing the face of fulfilment, retailers now have to invest in an array of solutions to keep up with and satisfy the ever-changing consumer needs.

Performance is transparent, and competition is fierce, and with an extensive list of new and old suppliers promising to keep you on the forefront of eCommerce technologies, how do you choose the right partners and suppliers for your business, and where can we expect consumer needs to shift to in the coming years?

What have we learnt from the last twelve months? How are retailers delivering on their promises to satisfy an increasingly unique and hard to satisfy customer? How is technology being reconciled alongside traditional human solutions? Importantly how are operational costs being controlled under huge pressures? EDC is a one-day conference taking place in London which tackles these very questions and gives you the right tools and latest industry developments to thrive in the booming era of eCommerce.

 

THERE’S NO ECOMMERCE WITHOUT DELIVERY

This year’s event will be co-located with the 2017 InternetRetailing Conference, challenging our delegations to find creative and innovative solutions to industry dilemmas in both forums. Expect to discuss and debate delivery options and to take away practical next step advice for your company’s future advancement.

THE EXPERIENCE

Delegates will meet and test their strategies against each other in order to create an overall solution that ultimately attracts customers, keeps customers and builds loyalty and revenue over time.
This year’s edition will feature an energetic and interactive programme comprising:
  • Dedicated Conference Stream
  • Training-focused Workshops
  • Intimate and open Roundtables
  • 50 expert solution providers
  • Peer-to-peer interaction
THE CONVERSATION

We’ll cover everything pertinent to the boardroom agenda with topics covering:

Labour vs technology

Retailers need to analyse ROI for automation and be able to justify major investments. A series of roundtables pitches labour against automation. Which will win through, where and why?

Reputation in delivery

What do consumers really value in terms of delivery and what makes them come back time and time again?

The Next Generation

How have companies brought in young talent to the logistical departments, and how has the role evolved over recent years.

Returns strategy

Returns policy and operations can be expensive and time-heavy should the process not be 100% efficient – risking damage to customer experience.

International cross border

Under a climate of uncertainty and possible future restrictions, how are operations being handled and planned?

Transportation cost and capacity

Retailers must be creative and think long-range when developing transportation strategies that encompass; split ships, store personnel training and myriad other challenges, so we will explore the facts, figures & solutions to guide them through.

Customer satisfaction

Customers expect an array of rapid fulfilment options and increasingly demand no-cost delivery. How can retailers match capacity & capabilities to volume & service and deliver on their promises?

 

 

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WHERE THE DIGITAL LEADERS INTERACT

IRC & EDC is for professionals driving the digital transformation across their organisations; whether CTOs, Heads’ of
eCommerce or Operations Directors – IRC & EDC will provide a platform to facilitate the decisions that will define the future
of the digital landscape.

 

 

BOOK YOUR PLACE